Online Retailing and Mail Order - Our Terms and Conditions
Our items are made to order. We aim to dispatch your order within ten working days after completed payment.
We operate Monday-Friday and not on public holidays. On confirmation of order, you will receive an email from our studio, giving you an estimated dispatch date. This is to be used as a guide only, but if there are to be any delays with your order, we will contact you immediately.
We are not held responsible for any delays caused by local customs procedures, or shipping services.
UK orders are dispatched using a fully tracked and insured service from Royal Mail. A signature will be required upon delivery.
International orders are dispatched using Royal Mail Airsure, a tracked and insured service, and Airmail where Airsure is not possible.
International orders may be subject to tax and import duty. These charges must be borne by the customer. We recommend you check with your local customs office or post office regarding these charges.
We want to ensure your complete satisfaction. If you are not completely happy with your order, please notify us within 7 days of receipt at firstname.lastname@example.org, and return the items within 14 days.
Items must be unworn, unused and not damaged in any way, in their original packaging, or your return will not be processed.
You are responsible for the shipping charges incurred when sending the item back to This Is The Uniform. A full refund (minus original postage charges) will be issued on receipt of the item, given that is in perfect condition.
Your item is your responsibility until it reaches us. It is recommended that you use a fully tracked and insured service. International customs duties and taxes are not refundable on any order.